POSITION SUMMARIES

To manage overall the day-to-day operation of the residential or commercial projects to ensure they are managed in an efficient and professional manner. This includes supervision of tenants fitting-out process, landscaping, pre-opening phase of the buildings, on going management operations, overseeing a team of resident and maintenance staff and enforcing rental terms.

DUTIES

Management:

1. Receive the project handover from the Developer / Home Owner Committee or the Project Management Unit, Building Operation Management.
2. Design business plans for assigned properties that suit customers’ needs
3. Interact with the Developer / Home Owner Committee and the Owner of the Apartment / customer (3rd party) to ensure the goals are met.
4. Coordinate with the relevant department to prepare, submit the Budget and control the approved budget periodically for operating costs and capital.
5. Implement the general regulations of the Company in the operation of the building. Building more relevant documents and work procedures to operate efficiently and appropriately Building Management.
6. Train for employees of Building Management to perform work in accordance with the prescribed standards and organize the management and control employees at the Building to ensure compliance with the Company / Building regulations and handle Customer requests in accordance with the quality of service standards at the Building.
7. Prepare all necessary legal notices. Propose and coordinate legal action as needed. Prepare records / documents for settlement and notify affected parties.

Operation control:

1. Respond to the needs of tenants and residents, ensure that employees of the Building Management such as engineering, fire protection, administration, customer service, security, parking, cleaning, landscape, spraying insects, swimming pools, … effectively coordinate in providing services and solving problems promptly with customers on the basis of compliance with policies, procedures, regulations.
2. Ensure periodic regular property inspection according to the list of delivery / equipment / consignment by the supplier. Recommend and/or approve alterations, maintenance and reconditioning as necessary.
3. Contract negotiation and supervise vendor services as required.
4. Perform marketing and rental, negotiate new leases / early termination contract (if necessary) and extension of the lease. Coordinate to support tenants in terms of procedures and conditions for moving-in / moving-out. Provide information necessary for the Customer to make a decision.
5. Prepare and deliver timely, accurate and complete reports as required.
6. Plan / control, proactively regulate / forecast the monthly management plan and resource preparation, ensure meeting relevant service / budget requirements and appropriately explaining the differences.
7. Control the Collection of Management Fees and related service charges. Evaluate and compare the restoration fee of the Common Area (depending on the scope of responsibility in the Management Contract).
8. Perform other duties according to the scope of authority, responsibility and assignment.

• REQUIREMENTS:

1. Expatriate is preferrable
2. Conversant in English. Ability to communicate in Vietnamese &/or Japanese is welcomed
3. 5+ years General Management Experience of Luxury 4/ 5* Resort / Hotel and/or Branded Residence in Asia Pacific Region
4. Pre-Opening Experience of at least 2 No. Luxury Hotel and/or Branded Residences in Asia Pacific Region
5. 10+ years Background in Hospitality / Property Management in developing as well as established markets.
6. 3+ years’ experience of working in Vietnam.
7. Able to relocate to HCMC by November 2021.